FAQs
SUNDI OEM ODM Game Accessories
SUNDI Game offers customized and wholesale game accessories.
We have the most outstanding professional team to provide you with all the necessary services and products.
The sales team of SUNDI Game offers highly professional and efficient services, capable of meeting your product requirements.
FAQs
1. Wholesale & Bulk Ordering
Q: What is the Minimum Order Quantity (MOQ) for the SUNDI Product?
A: Our standard MOQ for wholesale orders starts at 100 units. For customized OEM/ODM projects (branding, custom colors, or modified packaging), the MOQ typically starts at 1,000-3,000 units depending on the complexity of the requirements.
Q: Do you offer tiered pricing for large-volume distributors?
A: Yes. We provide a competitive tiered pricing structure. The unit cost decreases significantly at the 100, 500, and 1,000+ unit thresholds. Please contact our sales team at [email protected] for a formal quotation and a detailed price list.
Q: Can I request a sample unit before committing to a bulk order?
A: We highly encourage sample evaluation. Professional buyers can purchase evaluation samples at a standard rate. Once a bulk order is placed, the sample cost difference can be credited back to your account.
2. OEM/ODM & Customization Services
Q: Can we print our company logo on the controller and packaging?
A: Absolutely. We offer comprehensive Private Label services. This includes logo silk-screening on the controller (center plate or grips), custom-designed retail packaging, and even customized Bluetooth pairing names for a fully branded user experience.
Q: Are you able to modify technical specifications (e.g., battery capacity or joystick type)?
A: As a manufacturer-oriented brand, we can accommodate hardware modifications for large-scale orders. Whether you require a higher-capacity battery (e.g., 1000mAh) or specific Hall Effect sensor components, our engineering team can provide a feasibility report within 3–5 business days.
3. Supply Chain & Logistics
Q: What is the lead time for mass production?
A:Neutral/Stock items: Dispatched within 3–7 business days.
Customized OEM orders: Typically 25–35 days after sample approval and deposit receipt, depending on current production line capacity.
Q: How do you handle international shipping and Incoterms?
A: We are flexible with shipping terms and commonly operate under EXW, FOB (Guangzhou/Shenzhen), and DDP. We partner with reliable freight forwarders for air and sea cargo to ensure your inventory arrives safely and on schedule.
4. Compliance, Quality & Warranty
Q: Does our controller meet international certification standards?
A: Yes. Our products are manufactured to meet global compliance standards including CE, FCC, RoHS, and MSDS (for battery safety). We can provide full certification documentation upon request for your customs clearance and local market compliance.
Q: What is your RMA (Return Merchandise Authorization) policy for B2B clients?
A: We provide a 12-month industrial warranty. For bulk orders, we typically include a 1%–2% spare parts kit (joysticks, buttons, springs) to minimize your local repair turnaround time. For major manufacturing defects, we offer a 1:1 replacement or credit on your next order.