Legal Policies (Privacy, Shipping, Returns) Privacy Policy Focus: GDPR compliance and data security for global tech shoppers.
Privacy Policy At SUNDI, we take your privacy seriously. This policy outlines how we collect and protect your data.
Data Collection: We collect information necessary to process orders, including name, shipping address, and email.
Payment Security: We do not store credit card details. All transactions are processed through encrypted, Tier-1 secure payment gateways (e.g., Pingpong).
Cookies: We use cookies to enhance your browsing experience and analyze site traffic via Google Analytics.
Your Rights: You may request access to or deletion of your personal data at any time by contacting manager@sundigz.com.
Shipping & Delivery Policy Focus: Transparency on lithium battery shipping (which is often slower/restricted).
Shipping & Delivery We deliver high-performance tech worldwide.
Processing Time: Orders are processed within 1–3 business days.
Estimated Shipping Times:
Standard Shipping: 7–15 business days.
Express Shipping: 3–7 business days.
Battery Notice: Due to international aviation safety regulations, products containing large batteries may require specialized logistics, which might add 2–4 days to the delivery window.
Tracking: You will receive a tracking number via email as soon as your package is dispatched.
Refund & Return Policy Focus: 30-day guarantee and “Quality Issues” vs “Change of Mind.”
Returns & Refunds We stand behind the quality of our gear.
30-Day Guarantee: You may return unused items in their original packaging within 30 days of delivery.
Defective Items: If your product arrives damaged or develops a technical fault, we provide a full refund or a free replacement. Please provide video/photo evidence to our support team.
Return Shipping: For non-quality related returns, the buyer is responsible for shipping costs.
Process: Contact manager@sundigz.com to initiate a Return Merchandise Authorization (RMA).
